Contact

How Can We Help You Grow?

Owned and operated by Clutch Ventures Inc., we are happy to help with orders, product questions, or setup guidance.

We typically respond within 24 hours
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Email
support@hydroponicshq.com
Within 24 hours
Phone
786-789-1932
Mon-Fri, 9 AM-5 PM EST
Live Chat
Available during business hours for quick questions
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Common Questions

Frequently Asked Questions

How long does shipping take?

Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. We offer free shipping on most orders within the Continental U.S. (excludes AK/HI).

How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your package from our warehouse to your door.

What is your return policy?

We offer 30-day returns on eligible items. If something is not right with your hydroponic system or accessory, please review our Return Policy page for full details on how to start a return.

Can I exchange a product for a different model?

Yes, exchanges are available within our 30-Day Returns window. Contact us with your order number and the item you would like instead, and we will walk you through the process.

How do I choose the right LED grow light for my setup?

The best LED grow light depends on your growing area, plant type, and light cycle needs. Send us your setup details and we can recommend a light that matches your space and goals.

Are your hydroponic wall systems suitable for beginners?

Absolutely. Our wall systems are designed with straightforward assembly and clear instructions so growers at every experience level can get started. We are also available to help with setup questions.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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Hydroponic Wall Systems
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Business Hours

Monday – Friday 9:00 AM - 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment to You

Fast Response

Expect a thoughtful reply within 24 hours on all weekday inquiries.

Secure Shopping

Your payment and personal information are protected with industry-standard encryption.

30-Day Returns

Not the right fit for your grow space? Returns are accepted within 30 days per our Return Policy.

Free Continental Shipping

Free shipping on most orders within the Continental U.S., with no order minimum required.